IVR, AI, and human in one placeOptimize call handling with AI
Lean,
low-cost calls
Seamless AI ↔
human handoff
Mobile app for
anywhere support
What is Uninote Phone (IVR + AI operator)?
Cloud phone service that bridges automation and human
Seamlessly orchestrate IVR, AI operators, and human handoff to deliver the right response for every situation.
Streamline call handling with flexible operations
Automate first-touch response, hand off to humans when needed, and take calls on phones or PCs to cut handling time and unlock location-free operations.
Call handling & operations challenges
First-touch call handling piles up and bloats field workload
Every incoming call routed through a human leads to concentrated first-touch work, constant interruptions, and ballooning handling time.
Automate first response and route intelligently to dramatically reduce call-handling load
- ✓IVR-based call routing
- ✓Auto-response by AI operator
- ✓Human transfer when the request requires it
- ✓Cut handling effort by eliminating first-touch overhead
Office-bound phone setups make hiring harder and fixed costs heavier
Assuming reps must sit in the office to handle the main number narrows your hiring pool, makes staffing harder, and inflates site and labor costs.
Optimize operating costs with a location-free call-handling model
- ✓Take calls on mobile or PC
- ✓Phone operations untethered from a physical location
- ✓Reduce office dependency with remote-first operations
- ✓Redesign for lower fixed costs
Inconsistent rep judgment makes call-handling quality unstable
Differences in experience and judgment lead to inconsistent guidance, missed responses, uneven customer experience, and operations dependent on individuals.
Stabilize call-handling quality with standardized and automated flows
- ✓Consistent guidance from AI operators
- ✓Automate voice handling and SMS sending
- ✓Design the right path for each call
- ✓Improve continuously by accumulating call history
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Signature feature
Seamless handoff between AI operator and human
Hand off to a human only when needed
When AI can't close the loop on its own, seamlessly route to a specific extension, group, or rep.
Lower workload without lowering quality
Not 'all-AI'. AI handles what it can; humans handle what only humans should. The mix is up to you.
All features
Core
Build IVR and inbound call flows with drag-and-drop.
Greet callers automatically and route to the right path.
AI handles voice response using organizational knowledge (RAG).
Route seamlessly to a specific extension or group when AI can't close the loop.
Take calls on a SIP softphone that runs on your PC.
Make and receive IP calls on the cloud phone backbone.
Send and receive SMS to contacts.
Review every call in one history list.
Productivity
Automate first-touch handling with IVR + AI operator.
Route to the right path or owner based on the call intent.
Transfer to a human only when follow-up is required.
AI answers grounded in meeting notes, documents, and call logs.
AI operators deliver a consistent quality bar across every call.
Use SMS to support and follow up beyond voice alone.
Coaching
See current call status live.
Check how many calls are in progress right now.
See the number of waiting calls in realtime.
See each operator's working state.
Drill into each call's history and content.
Dashboard
All saved meetings at a glance.
Recordings, transcripts, summaries and speaker info in one place.
Auto-tag meetings via context analysis for fast search.
View Meeting history alongside Phone and MDM in one timeline.
See a contact's Phone calls and SMS history on their detail page.
Combine Phone history with Meeting and MDM activity in one timeline.
Integrations
Integrates with Salesforce, HubSpot, Slack, Microsoft Teams, OpenAPI, iPaaS, Unified Contacts, mobile address book.
Knowledge & AI
Use org-wide knowledge as the answer source for the AI operator.
Use meeting minutes from Meeting in Phone's AI answers.
Use uploaded documents as grounding for AI operator answers.
Train on Phone call logs to strengthen org knowledge.
AI generates answers grounded in accumulated knowledge.
Security & Ops
Manage auth setup for Salesforce, HubSpot, and other integrations.
Admins can review per-app usage.
Detect abnormal usage and support response decisions.
Suspend accounts when misuse is detected.
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Pricing plans
Pick a plan that matches your storage and AI analysis volume. Start free.
Base plans
| FREE | Lite | Team | Business | Pro | Enterprise | |
|---|---|---|---|---|---|---|
| Price | ¥0Free forever | ¥24,000Monthly per org (billed yearly) | ¥60,000Monthly per org (billed yearly) | ¥240,000Monthly per org (billed yearly) | ¥480,000Monthly per org (billed yearly) | ASKMonthly per org (billed yearly) |
| Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| View retention | 14 days | 90 days | 180 days | Unlimited | Unlimited | Unlimited |
| Data retention | 6 months | 12 months | 24 months | Unlimited | Unlimited | Unlimited |
| Storage | 10GB | 200GB | 600GB | 3TB | 10TB | Custom |
* Features above are a subset. Prices shown exclude tax. AI Phone usage, phone numbers, and channel usage are billed separately from the base plan.
Uninote Phone options
| Option | Price | Unit | Notes |
|---|---|---|---|
| Fixed phone number (0xx) | ¥2,000 | number | Each number includes one channel. At least one number is required to use Uninote Phone. |
| Toll-free number | ¥2,000 | number | Issue a 0120 toll-free number at the monthly number rate. Each number has its own inbound flow. |
| Additional channel | ¥2,000 | channel | One channel enables one concurrent call (one simultaneous inbound). |
| Credit pack 335K | ¥100,000 | org | 335,000 credits granted per month (unused credits carry over). |
| SMS outbound-only plan | ¥50,000 | org | Outbound-only SMS plan with no inbound. |
| SMS two-way plan | ¥100,000 | org | Plan that supports both inbound and outbound SMS. |
| Credit 10K | ¥10,000 | org | Prepaid credits consumed by calls, SMS, and AI module usage. Top up additional credits at any time. |